Entry Requirements

  • – USI(Unique Student Identifier) Number
  • – Valid and current Email Address
  • – Initial Skills Assessment


This qualification reflects the role of individuals in a variety of entry-level Business Services job roles or individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Learning Outcomes

  • – Customer Service
  • – Problem solving
  • – Time Management
  • – Teamwork
  • – Using business software applications

Learner Commitment

In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • – Face to Face Classroom
  • – Homework and Self-study
  • – Assignment activities
  • – Assessment time

Possible Job Outcomes

  • – Receptionist
  • – Clerical Officer
  • – Office Assistant
  • – Legal Receptionist
  • – Data Entry Operator
  • – Administration Officer
  • – Information Desk Clerk
  • – Administrative Assistant

Work Placement

No work placement required for this qualification

Units of Competency

Core Units
  • – BSBCMM211 Apply communication skills
  • – BSBOPS201 Work effectively in business environments
  • – BSBPEF202 Plan and apply time management
  • – BSBSUS211 Participate in sustainable work practices
  • – BSBWHS211 Contribute to the health and safety of self and others
Elective Units
  • – BSBCRT201 Develop and apply thinking and problem-solving skills
  • – BSBTEC201 Use business software applications
  • – BSBTEC202 Use digital technologies to communicate in a work environment
  • – BSBOPS203 Deliver a service to customers
  • – BSBTWK201 Work effectively with others