Entry Requirements

• – USI(Unique Student Identifier) Number
• – Valid and current Email Address
• – Initial Skills Assessment

Overview

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles or individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Learning Outcomes

• – Customer Service
• – Problem solving
• – Time Management
• – Teamwork
• – Using business software applications

Learner Commitment

In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:

• – Face to Face Classroom
• – Homework and Self-study
• – Assignment activities
• – Assessment time

Possible Job Outcomes

• – Receptionist
• – Clerical Officer
• – Office Assistant
• – Legal Receptionist
• – Data Entry Operator
• – Administration Officer
• – Information Desk Clerk
• – Administrative Assistant

Work Placement

No work placement required for this qualification

Units of Competency

Core Units

• – BSBCMM211 Apply communication skills
• – BSBOPS201 Work effectively in business environments
• – BSBPEF202 Plan and apply time management
• – BSBSUS211 Participate in sustainable work practices
• – BSBWHS211 Contribute to the health and safety of self and others

Elective Units

• – BSBCRT201 Develop and apply thinking and problem-solving skills
• – BSBTEC201 Use business software applications
• – BSBTEC202 Use digital technologies to communicate in a work environment
• – BSBOPS203 Deliver a service to customers
• – BSBTWK201 Work effectively with others