BSB20120 – Certificate II in Workplace Skills (old)
Entry Requirements
- – USI(Unique Student Identifier) Number
- – Valid and current Email Address
- – Initial Skills Assessment
Overview
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles or individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.Learning Outcomes
- – Customer Service
- – Problem solving
- – Time Management
- – Teamwork
- – Using business software applications
Learner Commitment
In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:- – Face to Face Classroom
- – Homework and Self-study
- – Assignment activities
- – Assessment time
Possible Job Outcomes
- – Receptionist
- – Clerical Officer
- – Office Assistant
- – Legal Receptionist
- – Data Entry Operator
- – Administration Officer
- – Information Desk Clerk
- – Administrative Assistant
Work Placement
No work placement required for this qualificationUnits of Competency
Core Units
- – BSBCMM211 Apply communication skills
- – BSBOPS201 Work effectively in business environments
- – BSBPEF202 Plan and apply time management
- – BSBSUS211 Participate in sustainable work practices
- – BSBWHS211 Contribute to the health and safety of self and others
Elective Units
- – BSBCRT201 Develop and apply thinking and problem-solving skills
- – BSBTEC201 Use business software applications
- – BSBTEC202 Use digital technologies to communicate in a work environment
- – BSBOPS203 Deliver a service to customers
- – BSBTWK201 Work effectively with others