• USI (Unique Student Identifier) Number
• Mature age entry (18+)
• Initial skills assessment
• Valid and current email address

Overview: This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

• This qualification can also be done as a traineeship.
• Upon completion of this qualification, learner(s) may proceed to BSB30415 Certificate III in Business Administration

Learning Outcomes

• Customer Service
• Process Workplace Documents
• Time Management
• Organisational Skills
• Teamwork
• Communication
• Maintaining your personal health and well-being
• For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au

Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:

• Face to Face Classroom
• Homework and Self-study
• Assignment activities
• Assessment time

*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:

• Receptionist
• Clerical Officer
• Office Assistant
• Legal Receptionist
• Data Entry Operator
• Administration Officer
• Information Desk Clerk
• Administrative Assistant

Work Placement: No work placement scheduled for this qualification

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

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