Entry Requirements

  • – USI(Unique Student Identifier) Number
  • – Valid and current Email Address
  • – Initial Skills Assessment


This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Learning Outcomes

  • – Communication
  • – Business risk processes
  • – Business relationships
  • – Coordinate business resources
  • – Implement customer service and innovation strategies

Learner Commitment

In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • – Face to Face Classroom
  • – Homework and Self-study
  • – Assignment activities
  • – Assessment time

Possible Job Outcomes

  • – Team Leader
  • – Project Officer
  • – Office Manager
  • – Administration Officer

Work Placement

No work placement required for this qualification

Units of Competency

Core Units
  • – BSBCRT411 Apply critical thinking to work practices
  • – BSBTEC404 Use digital technologies to collaborate in a work environment
  • – BSBTWK401 Build and maintain business relationships
  • – BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • – BSBWRT411 Write complex documents
  • – BSBXCM401 Apply communication strategies in the workplace
Elective Units
  • – BSBPEF402 Develop personal work priorities
  • – BSBPEF401 Manage personal health and wellbeing
  • – BSBOPS404 Implement customer service strategies
  • – BSBOPS403 Apply business risk management processes
  • – BSBOPS401 Coordinate business resources
  • – BSBHRM417 Support human resources functions and processes