This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance

Entry Requirements

  • – USI (Unique Student Identifier) Number
  • – Valid and current email address
  • – Initial Skills Assessment

Overview

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Learning Outcomes

  • – Teamwork
  • – Communication
  • – Time Management
  • – Organisational skills
  • – Creating business documents
  • – Processing workplace documents

Learner Commitment

In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • – Face-to-face Classroom
  • – Homework and self-study
  • – Assignment activities
  • – Assessment time

Possible Job Outcomes

  • – Clerk
  • – Receptionist
  • – Data Entry Operator
  • – Accounts Payable Clerk
  • – Junior Personal Assistant
  • – Office Administration Assistant
  • – Office Assistant

Work Placement

No work placement is required for this qualification

Units of Competency

Core Units
  • – BSBCRT311 Apply critical thinking skills in a team environment
  • – BSBPEF201 Support personal wellbeing in the workplace
  • – BSBSUS211 Participate in sustainable work practices
  • – BSBTWK301 Use inclusive work practices
  • – BSBWHS311 Assist with maintaining workplace safety
  • – BSBXCM301 Engage in workplace communication
Elective Units
  • – BSBTEC301 Design and produce business documents
  • – BSBTEC302 Design and produce spreadsheets
  • – BSBTEC303 Create electronic presentations
  • – BSBWRT311 Write simple documents
  • – BSBPEF301 Organise personal work priorities
  • – BSBLDR301 Support effective workplace relationships
  • – BSBOPS303 Organise schedules

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