This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance

Entry Requirements

• – USI (Unique Student Identifier) Number
• – Valid and current email address
• – Initial Skills Assessment

Overview

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Learning Outcomes

• – Teamwork
• – Communication
• – Time Management
• – Organisational skills
• – Creating business documents
• – Processing workplace documents

Learner Commitment

In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:

• – Face-to-face Classroom
• – Homework and self-study
• – Assignment activities
• – Assessment time

Possible Job Outcomes

• – Clerk
• – Receptionist
• – Data Entry Operator
• – Accounts Payable Clerk
• – Junior Personal Assistant
• – Office Administration Assistant
• – Office Assistant

Work Placement

No work placement is required for this qualification

Units of Competency

Core Units

• – BSBCRT311 Apply critical thinking skills in a team environment
• – BSBPEF201 Support personal wellbeing in the workplace
• – BSBSUS211 Participate in sustainable work practices
• – BSBTWK301 Use inclusive work practices
• – BSBWHS311 Assist with maintaining workplace safety
• – BSBXCM301 Engage in workplace communication

Elective Units

• – BSBTEC301 Design and produce business documents
• – BSBTEC302 Design and produce spreadsheets
• – BSBTEC303 Create electronic presentations
• – BSBWRT311 Write simple documents
• – BSBPEF301 Organise personal work priorities
• – BSBLDR301 Support effective workplace relationships
• – BSBOPS303 Organise schedules