About this course

Entry Requirements

 USI (Unique Student Identifier) Number  Mature age entry (18+)  Initial skills assessment  Valid and current email address  National Police Check (fee applies)**  Working With Children Check (fee applies)** ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview The qualification defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others. The qualification reflects the role of community service workers who design and deliver personalised services to individuals and/or groups. Workers provide support to individual clients or communities across a range of services. At this level, workers may be independent with limited responsibility within established parameters and may be required to supervise other workers in projects or teams.
  • Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.
  • On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well-being of individuals and groups.
      Learning Outcomes These include:
      • Specialised communication skills
      • Broad Community Services understanding
      • Advocacy skills
      Employment Opportunities To enable students who have successfully completed the course to work in the following areas:
      • Aboriginal Health Education Officer
      • Case Worker (Community Services)
      • Community Legal Officers
      • Court Support Worker
      • Early intervention homelessness worker
      • Family Support Worker
      Work Placement:
      120 hours’ minimum work placement within a community service organisation is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training

    Core Units

    Unit code
    (Core - all units required)

    Competency Name


    Facilitate the interests and rights of clients


    Assess co-existing needs


    Use communication to build relationships


    Work with diverse people


    Work legally and ethically


    Develop and maintain networks and collaborative partnerships


    Maintain work health and safety

    Elective Units

    Elective Units
    (Elective - optional units)

    Competency Name


    Work in an alcohol and other drugs context


    Work with people experiencing or at risk of homelessness


    Identify and respond to children and young people at risk


    Work with people with mental health issues


    Provide First Aid


    Work within a community development framework


    Develop, facilitate and review all aspects of case management


    Organise personal work priorities and development

    Career Pathway