About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address


Overview: This qualification is suitable for individuals with well-developed sales skills across a range of business sales contexts. They may problem-solve, provide leadership to others and analyse a range of information. Typically, people in this role would report to a more senior business sales practitioner.
  • This qualification can also be done as a traineeship.
Learning Outcomes
  • Teamwork and leadership skills
  • Administer Projects
  • Coordinate business resources and establish networks
  • Implement customer service and innovation strategies within your work team
  • For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Team Leader
  • Project Officer
  • Office Manager
  • Administration Officer
Work Placement: No work placement scheduled for this qualification

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives


Core Units

Unit code
(Core - all units required)

Competency Name


Develop product knowledge


Build client relationships and business networks


Identify and plan sales prospects


Present, secure and support sales solutions

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Coordinate implementation of customer service strategies


Address customer difficulties


Lead effective workplace relationships


Lead team effectiveness


Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Develop a sales plan

Career Pathway