About this course

Entry Requirements

USI (Unique Student Identifier) Number - Mature age entry (18+) - Initial skills assessment - Valid and current email address - National Police Check (Fee applies)** - Working With Children Check (Fee applies)** ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centered services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, supervision may be direct or indirect; work may take place in a range of community services organisations.
    Learning Outcomes
      • Basic understanding of the operations of a Community Services facility
      • Provide personal care
      • First Aid Certificate
      Employment Opportunities
        • To enable students who have successfully completed the course to work in the following areas:
          • Court Support Worker
          • Family Support Worker
          • Community Legal Officer
          • Aboriginal Health Education Officer
          • Case Worker (Community Services)
          • Early Intervention Homelessness Worker
          Work Placement 80 hours minimum work placement within a Community Services facility is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training.

Core Units

Unit code
(Core - all units required)

Competency Name


Respond to client needs


Communicate and work in health or community services


Work with diverse people


Follow safe work practices for direct client care


Manage personal stressors in the work environment

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Work in an alcohol and drugs context


Conduct individual assessments


Recognise and respond to crisis situations


Identify and respond to children and young people at risk


Recognise and respond appropriately to domestic and family violence


Provide individualised support


Provide first aid

Career Pathway