About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address


Overview: This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. Further, they are accountable for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, analyse and evaluate information from a variety of sources.
  • This qualification can also be done as a traineeship.
Learning Outcomes
  • Leading teams
  • Implementing customer strategies
  • Develop support operations
  • Manage teams
  • For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Operations Manager
  • Office Manager
  • Program Leader
  • Team Leader
  • Supervisor
  • Leading Hand
  • Sales Team Coordinator
Work Placement: No work placement scheduled for this qualification

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives


Core Units

Unit code
(Core - all units required)

Competency Name


Communicate effectively as a workplace leader


Lead effective workplace relationships


Lead team effectiveness


Implement operational plan

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Develop work priorities


Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Identify risk and apply risk management processes


Implement continuous improvement


Show leadership in the workplace


Conduct work within a compliance framework


Implement workplace information system


Implement customer service standards

Career Pathway