About this course

Entry Requirements

      • USI (Unique Student Identifier) Number
      • Mature age entry (18+)
      • Initial skills assessment
      • Valid and current email address
      • National Police Check (Fee applies)**
** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview: This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
  • This qualification can also be done as a traineeship.
Learning Outcomes
  • Specialised communication skills
  • Broad community services understanding
  • Advocacy skills
  • For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Child Welfare Officer
  • Residential Carer (Child Protection)
  • Social Housing Coordinator
  • Community Services Case Manager
Work Placement: 180 hours’ minimum work placement within a community service organisation is compulsory for this qualification. Work Experience Insurance will be provided by REACH for Training *Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

Core Units

Unit code
(Core - all units required)

Competency Name


Develop and implement service programs


Develop workplace communication strategies


Analyse impacts of sociological factors on clients in community work and services


Manage and promote diversity


Manage legal and ethical compliance


Facilitate workplace debriefing and support processes


Reflect on and improve own professional practice


Manage work health and safety

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Assess co-existing needs


Coordinate complex case requirements


Provide case management supervision


Develop and provide community projects


Develop and support community leadership


Facilitate community participation and inclusion


Lead the work team


Coordinate client directed services

Career Pathway