About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.

Course

Overview: This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
  • This qualification can also be done as a traineeship.
Learning Outcomes
  • Specialised communication skills
  • Broad community services understanding
  • Advocacy skills
  • For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Child Welfare Officer
  • Residential Carer (Child Protection)
  • Social Housing Coordinator
  • Community Services Case Manager

Work Placement: 180 hours’ minimum work placement within a community service organisation is compulsory for this qualification. Work Experience Insurance will be provided by REACH for Training

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

Core Units

Unit code
(Core - all units required)

Competency Name

CHCCCS007

Develop and implement service programs

CHCCOM003

Develop workplace communication strategies

CHCDEV002

Analyse impacts of sociological factors on clients in community work and services

CHCDIV003

Manage and promote diversity

CHCLEG003

Manage legal and ethical compliance

CHCMGT005

Facilitate workplace debriefing and support processes

CHCPRP003

Reflect on and improve own professional practice

HLTWHS004

Manage work health and safety

Elective Units

Elective Units
(Elective - optional units)

Competency Name

CHCCCS004

Assess co-existing needs

CHCCSM004

Coordinate complex case requirements

CHCCSM006

Provide case management supervision

CHCCDE007

Develop and provide community projects

CHCCDE009

Develop and support community leadership

CHCDIS008

Facilitate community participation and inclusion

CHCMGT003

Lead the work team

CHCMGT006

Coordinate client directed services

Career Pathway