About this course
Entry Requirements
- USI (Unique Student Identifier) Number
- Mature age entry (18+)
- Initial skills assessment
- Valid and current email address
- National Police Check (Fee applies)**
Course
Overview:
This qualification reflects the role of customer-oriented individuals, who are somewhat independent under limited supervision, maintain daily store operations, and deliver organisational expectations. Some individuals working at this level are responsible for supervising other team members and monitoring workplace operations.
Possible Job Outcomes:
*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives
CENTRELINK APPROVAL NUMBER 2P728
- Customer Service
- Communication
- Maintaining daily store operations
- Delivering on organisational expectations
- Face to Face Classroom
- Homework and Self-study
- Work Placement hours
- Assignment activities
- Assessment time
Possible Job Outcomes:
- Team Leader
- Sales Assistant
- Frontline Sales Assistant
- Customer Service Assistant
- Sales Representative
*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives
CENTRELINK APPROVAL NUMBER 2P728
Core Units
Unit code
(Core - all units required)
Competency Name
SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXCOM002
Work effectively in a team
SIRXIND001
Work effectively in a service environment
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety
Elective Units
Elective Units
(Elective - optional units)
Competency Name
SIRXPDK001
Advise on products and services
SIRXIND002
Organise and maintain the store environment
SIRRINV001
Receive and handle retail stock
SIRRMER001
Produce visual merchandise displays
SIRRRTF001
Balance and secure point-of-sale terminal