• USI (Unique Student Identifier) Number
• Mature age entry (18+)
• Initial skills assessment
• Valid and current email address
• National Police Check (Fee applies)**
** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.

Overview: This qualification reflects the role of customer-oriented individuals, who are somewhat independent under limited supervision, maintain daily store operations, and deliver organisational expectations. Some individuals working at this level are responsible for supervising other team members and monitoring workplace operations.

Learning Outcomes:

• Customer Service
• Communication
• Maintaining daily store operations
• Delivering on organisational expectations
For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au

Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:

• Face to Face Classroom
• Homework and Self-study
• Work Placement hours
• Assignment activities
• Assessment time

*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes:

• Team Leader
• Sales Assistant
• Frontline Sales Assistant
• Customer Service Assistant
• Sales Representative

Work Placement: 80 hours’ work placement within a retail environment is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training.

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

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