About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview: This qualification reflects the role of individuals who are independent, front-line team leaders, manager of day-to-day operations of a retail store or department to implement and deliver on organisational objectives. These individuals possess a range of highly developed retail and customer engagement skills with sound knowledge of product and services’ offerings.
Learning Outcomes:
  • Knowledge and how to apply relevant industrial awards, agreements and legislation to the workplace
  • Lead a team and monitor performance standards
  • Ensuring Customer satisfaction
  • Liaising with high-level management
  • Review and address financial performance
    For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes:
  • Store Manager
  • Food Store Manager
  • Assistant Supermarket Manager
  • Service Manager(Department Store)
Work Placement: 100 hours’ minimum work placement within a regulated retail facility is compulsory for this qualification. Work Experience Insurance will be provided by REACH for Training

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives


Core Units

Unit code
(Core - all units required)

Competency Name


Monitor retail store financials


Create a customer centric culture


Maintain employee relations


Lead a frontline team


Maintain store security


Achieve sales results


Maintain workplace safety

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Coordinate implementation of customer service strategies


Promote innovation in a team environment


Implement operational plan


Work with diverse people

Career Pathway