About this course
Entry Requirements
- USI (Unique Student Identifier) Number
- Mature age entry (18+)
- Initial skills assessment
- Valid and current email address
- National Police Check (Fee applies)**
Course
Overview:
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites and tourism businesses requiring multi-skilled employees. Upon Completion of the qualification you may proceed to SIT40116 Certificate IV in Travel and Tourism or to Certificate IV qualifications in any service industry areas.
Work Placement: 80 hours minimum work placement in a tourism environment is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training. This qualification may be delivered as a traineeship program.
*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives
- Operations of in-bound tours
- Knowledge on local attractions, cultural and heritage sites
- Provide advice on Australian destinations
- Face to Face Classroom
- Homework and Self-study
- Work Placement hours
- Assignment activities
- Assessment time
Work Placement: 80 hours minimum work placement in a tourism environment is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training. This qualification may be delivered as a traineeship program.
*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives
Core Units
Unit code
(Core - all units required)
Competency Name
SITTIND001
Source and use information on the tourism and travel industry
SITXCCS006
Provide service to customers
SITXCOM002
Show social and cultural sensitivity
SITXWHS001
Participate in safe work practices
Elective Units
Elective Units
(Elective - optional units)
Competency Name
SITTTSL002
Access and interpret product information
SITTTSL009
Process travel-related documentation
SITTTSL004
Provide advice on Australian destinations
SITTTSL005
Sell tourism products and services
SITTTSL006
Prepare quotations
SITXEBS001
Use social media in a business
BSBITU306
Design and produce business documents
BSBSUS201
Participate in environmentally sustainable work practices
BSBCMM201
Communicate in the workplace
BSBITU312
Create electronic presentations
SITXFIN001
Process financial transactions