About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview: This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centers, attractions, cultural and heritage sites and tourism businesses requiring multi-skilled employees. Upon Completion of the qualification you may proceed to SIT40116 Certificate IV in Travel and Tourism or to Certificate IV qualifications in any service industry areas.
Learning Outcomes:
  • Operations of in-bound tours
  • Knowledge on local attractions, cultural and heritage sites
  • Provide advice on Australian destinations
    For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Work Placement: 80 hours minimum work placement in a tourism environment is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training. This qualification may be delivered as a traineeship program.

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

Core Units

Unit code
(Core - all units required)

Competency Name


Source and use information on the tourism and travel industry


Provide service to customers


Show social and cultural sensitivity


Participate in safe work practices

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Access and interpret product information


Process travel-related documentation


Provide advice on Australian destinations


Sell tourism products and services


Prepare quotations


Use social media in a business


Design and produce business documents


Participate in environmentally sustainable work practices


Communicate in the workplace


Create electronic presentations


Process financial transactions

Career Pathway