About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview: This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision within a hospitality environment. Work can be undertaken in variety of hospitality enterprises such as: restaurants, hotels, catering operations, clubs, pubs, cafes, cafeterias and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team. The qualification is suitable for an Australian apprenticeship pathway.
Learning Outcomes:
  • Serve coffee
  • Responsibly sell or serve alcohol
  • Store, rotate and maintain stock
  • Identify and control food hazards
  • Provide responsible gambling services
  • Establish good rapport with customers
    For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Waiter
  • Function Host
  • Bar Attendant
  • Restaurant Host
  • Gaming Attendant
  • Waiter(Hotel/Fine Dining)
  • Food and Beverage Attendant
  • Espresso Coffee Machine Operator(Barista)
Work Placement: 80 hours minimum work placement within a regulated hospitality facility such as a restaurant, hotel or club is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training. This qualification may be delivered as a traineeship program.

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives


Core Units

Unit code
(Core - all units required)

Competency Name


Work effectively with others


Source and use information on the hospitality industry


Work effectively in hospitality service


Provide service to customers


Show social and cultural sensitivity


Coach others in job skills


Participate in safe work practices

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Use hygienic practices for food safety


Participate in safe food handling practices


Prepare and serve espresso coffee


Clean premises and equipment


Provide responsible service of alcohol


Provide responsible gambling services


Receive and store stock


Provide first aid

Career Pathway