• USI (Unique Student Identifier) Number
• Mature age entry (18+)
• Initial skills assessment
• Valid and current email address
• National Police Check (Fee applies)**
** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.

Overview: This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Learning Outcomes:

• Skills and knowledge on how to manage financial budgets
• Resolve complex or escalated complaints
• Manage staff and rosters
• Manage team performance through effective leadership
• Skills to plan and manage food and beverage operations
For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au

Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:

• Face to Face Classroom
• Homework and Self-study
• Work Placement hours
• Assignment activities
• Assessment time

*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:

• Concierge
• Team Leader
• Duty Manager
• Shift Manager
• Food and Beverage Supervisor

Work Placement: 100 hours’ minimum work placement within within a Restaurant, Pub or Club environment is compulsory for this qualification. Work Experience Insurance will be provided by REACH for Training

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

CENTRELINK APPROVAL NUMBER: 2P728