About this course
Entry Requirements
- USI (Unique Student Identifier) Number
- Mature age entry (18+)
- Initial skills assessment
- Valid and current email address
- National Police Check (Fee applies)**
Course
- Source and provide destination information and advice
- Manage quality customer service
- Sell tourism products and services
- Develop conference programs
- Marketing strategies
- Face to Face Classroom
- Homework and Self-study
- Work Placement hours
- Assignment activities
- Assessment time
Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
- Visitor Information Center Manager
- Operations Manager
- Manager – Tour Operations
- Manager – Cultural Tour Operations
- Inbound Groups Manager
- Reservations Manager or Call Centre Manager
- Director(owner-operator small tourism business)
- Manager(owner-operator small tourism business)
- Tourism Manager
- Inbound sales Manager
*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives
Core Units
Unit code
(Core - all units required)
Competency Name
BSBDIV501
Manage diversity in the workplace
SITTIND001
Source and use information on the tourism and travel industry
SITXCCS007
Enhance customer service experiences
SITXCCS008
Develop and manage quality customer service practices
SITXCOM005
Manage conflict
SITXFIN002
Interpret financial information
SITXFIN003
Manage finances within a budget
SITXFIN004
Prepare and monitor budgets
SITXHRM003
Lead and manage people
SITXMGT001
Monitor work operations
SITXMGT002
Establish and conduct business relationships
SITXWHS003
Implement and monitor work health and safety practices
Elective Units
Elective Units
(Elective - optional units)
Competency Name
SITTTSL002
Access and interpret product information
SITTTSL004
Provide advice on Australian destinations
SITTTSL005
Sell tourism products and services
SITTTSL006
Prepare quotations
SITTTSL008
Book supplier products and services
SITTTSL009
Process travel-related documentation
BSBADM502
Manage meetings
BSBMKG509
Implement and monitor direct marketing activities
BSBRSK501
Manage risk
SITTPPD003
Coordinate and operate sustainable tourism activities
SITXHRM004
Recruit, select and induct staff