About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.

Course

Overview: This qualification provides the skills and knowledge for an individual to be competent in a broad range of managerial skills in tourism operations, marketing and product development, underpinned by a range of operational competencies chosen as electives.
Learning Outcomes:
  • Source and provide destination information and advice
  • Manage quality customer service
  • Sell tourism products and services
  • Develop conference programs
  • Marketing strategies
    For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Visitor Information Center Manager
  • Operations Manager
  • Manager – Tour Operations
  • Manager – Cultural Tour Operations
  • Inbound Groups Manager
  • Reservations Manager or Call Centre Manager
  • Director(owner-operator small tourism business)
  • Manager(owner-operator small tourism business)
  • Tourism Manager
  • Inbound sales Manager
Work Placement: 100 hours minimum work placement within Tourism Industry is compulsory for this qualification. Work Placement Insurance will be provided by REACH for Training. This qualification may be delivered as a traineeship program.

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives

Core Units

Unit code
(Core - all units required)

Competency Name

BSBDIV501

Manage diversity in the workplace

SITTIND001

Source and use information on the tourism and travel industry

SITXCCS007

Enhance customer service experiences

SITXCCS008

Develop and manage quality customer service practices

SITXCOM005

Manage conflict

SITXFIN002

Interpret financial information

SITXFIN003

Manage finances within a budget

SITXFIN004

Prepare and monitor budgets

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXMGT002

Establish and conduct business relationships

SITXWHS003

Implement and monitor work health and safety practices

Elective Units

Elective Units
(Elective - optional units)

Competency Name

SITTTSL002

Access and interpret product information

SITTTSL004

Provide advice on Australian destinations

SITTTSL005

Sell tourism products and services

SITTTSL006

Prepare quotations

SITTTSL008

Book supplier products and services

SITTTSL009

Process travel-related documentation

BSBADM502

Manage meetings

BSBMKG509

Implement and monitor direct marketing activities

BSBRSK501

Manage risk

SITTPPD003

Coordinate and operate sustainable tourism activities

SITXHRM004

Recruit, select and induct staff

Career Pathway