Rights and Responsibilities

  • By signing the Application/Enrolment form and paying your fees, you entered a formal contract with REACH under which you agreed to the terms and conditions of enrolment specified and agreed to abide by the Code of Conduct as follows:
    Code of Conduct
    Today’s Work requires Learners to use their initiative, work as a team member and be honest, loyal, tactful and courteous. All Learners are required to treat their fellow Learners and staff with respect. At REACH we strive to maintain the following “basic principles” of interpersonal behaviour:
    • focus on the situation, issue or behaviour, not on the person
    • maintain the self-confidence and esteem of others
    • maintain constructive relationships with staff and fellow Learners
    • take the initiative to make things better
    • lead by example
    It is the responsibility of all Learners to ensure that these principles are adhered to at all times
    Learners’ rights
    Learners have a right to:
    • learn in a safe, secure and clean environment
    • be treated fairly and equitably and with respect by other Learners and staff
    • learn in an environment free of discrimination, harassment, bullying or victimisation
    • receive encouragement and support during the course of their training
    • have their personal information and privacy protected
    • have the results of their progress stored securely and maintained accurately
    • be able to access their personal Learner records on request
    • obtain information about assessments and the assessment process in advance of an assessment
    • receive adequate comment from trainer/assessors about their performance in class and after an assessment, and about their progress in the course
    • make a complaint by using the proper procedure and have it treated confidentially and dealt with fairly and quickly
    • have the right to appeal against any decision made in relation to a complaint they make
    • discuss their concerns or problems confidentially with staff
    • Learners are always encouraged to follow internal complaints and appeals procedures wherever possible. However; in NSW, if learners undertaking the smart and skilled subsidised training wish to communicate any complaints or feedback regarding their training directly with the smart and skilled government office, they may contact them on 1300 772 104 and/or through the Smart and Skilled website https://smartandskilled.nsw.gov.au/
    Learners’ responsibilities
    Learners are required to:
    • be courteous and polite to, and respectful of, each other and staff
    • cooperate with each other and staff
    • take all steps to improve teamwork and interpersonal communication
    • adhere to all health and safety requirements at all times (whether written or spoken)
    • behave in an appropriate and acceptable way and not do anything that may cause anyone else offence or embarrassment (This includes not swearing or using offensive language; not using threatening or abusive language; and not harassing, bullying or victimising anyone.)
    • not do anything that disrupts a class or the learning of other Learners
    • attempt to resolve any conflicts or misunderstandings immediately they arise
    • be punctual, regular and committed, and take responsibility and ownership for their own learning and their own actions
    • sign any attendance register required (85% attendance is required)
    • maintain satisfactory course progress
    • provide accurate information about themselves and promptly inform REACH of any change in their details
    • pay relevant fees when they are due
    • not smoke, consume alcohol or drugs in the college premises; not enter the college under the influence of alcohol or illegal drugs; not bring alcohol, illegal drugs or weapons to the college
    • use mobile phones or paging devices in class or in any assessment situation
    • prepare adequately for assessment, submit assessment tasks (such as assignments) by the due date, and ask for an extension of time if exceptional circumstances require it
    • not engage in plagiarism or cheating of any kind
    • dress suitably at all times
    • not steal, damage, or misuse any REACH equipment or resources or anyone else’s property
    Data Management Policies and Procedures
    1. REACH recognises every student’s right to privacy. REACH collects information about all the students through enrolment forms, assessment tasks, surveys and personal interviews. Any information collected is stored within REACH’s training database. We use this information in many different ways, for example to assess our students’ competencies, to analyse our marketing activities and for promotional purposes. REACH sometimes contacts its students and graduates to let them know about future products and services. In cases involving State or Commonwealth funding for a student’s training, REACH is obliged to submit their enrolment and progress details for statistical purposes. This does not include providing any student’s name or any other personal details.
    2. During enrolment, students are required to sign a consent form that allows REACH to share these details with the appropriate government agencies. REACH does not share, rent or sell any personal information its students or corporate clients provide to it. The information collected by REACH is protected under the Commonwealth Privacy ACT 1988 and local State & Territories’ current privacy protection acts and regulations. All of REACH’s students are required to follow the Privacy Act.
    3. Every student is required to observe discretion in his/her communications with other students, clients and stakeholders. Should REACH require to use any information collected for statistical or promotional purposes (i.e. editorial, photos for advertising purposes, etc), REACH will obtain the person’s written consent first and will not use any information unless this condition is satisfied.
    4. REACH for Training reserves the right to make changes to its services including courses, unit costs and dates. The availability and composition of courses can vary with the locations. Please contact the nearest REACH for Training office for more information.
    5. REACH for Training will ensure that all individual learner enrolments in the nationally recognised qualification are provided with their Unique Student Identifier (USI). In case of data breach, REACH would comply to the NDB (Notifiable Data Breach) scheme under the Australia Privacy Act 1988. In doing so, REACH will:
    a) Notify individuals whose personal information is involved in a data breach that is likely to result in serious harm including recommendations about the steps individuals should take in response to the breach
    b) The Australian Information Commissioner (Commissioner) must also be notified of eligible data breaches