About this course

Entry Requirements

    • USI (Unique Student Identifier) Number
    • Mature age entry (18+)
    • Initial skills assessment
    • Valid and current email address
    • National Police Check (Fee applies)**
    ** For Traineeship / Apprenticeship programs, employer(s) are responsible for all relevant police checks.


Overview: This qualification addresses work in client homes and other community setting under regular supervision within clearly defined organisation guidelines and service plans. It reflects the role of community workers who follow an individualised plan to provide personalised support to those who may require support due to ageing, disability or some other reason.
  • Work involves using judgment in relation to individual support as well as taking responsibility for one’s own output
  • Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centered support
  • Workers carry out activities to maintain personal care and/or other activities for people in their own homes or in other community settings
  • Workers carry out activities to an individualised plan
  • Workers report directly to a supervisor and are not responsible for other workers
  • This qualification can be completed as traineeship in some States / Territories
Learning Outcomes
  • Basic understanding of the operations of an Aged Care Facility
  • Provide personal care
  • Support people living with dementia
  • For a detailed outline on the learning outcomes of this qualification, please visit www.training.gov.au
Learner Commitment: In order to undertake this qualification, the learner commitment is expected to be at a minimum of 35-45 hours a week. This includes:
  • Face to Face Classroom
  • Homework and Self-study
  • Work Placement hours
  • Assignment activities
  • Assessment time
*The above mentioned hours may vary based on the learner’s recognition of prior learning and competencies

Possible Job Outcomes: Learners who have successfully completed the course are expected to find employment in the following positions:
  • Accommodation Support Worker
  • Family Support Worker
  • Nursing Support Assistant
  • Home Care Assistant
  • Personal Care Giver
  • Residential Care Worker
  • Community Care Worker

Work Placement: 120 hours’ minimum work placement within a Community Services facility is compulsory for this qualification. Work Experience Insurance will be provided by REACH for Training

*Please Note: The elective units selected are relevant to local industry requirements, the work outcome and the qualification level. The electives listed below are REACH for Training preferred electives


Core Units

Unit code
(Core - all units required)

Competency Name


Provide individualised support


Support independence and well being


Communicate and work in health or community services


Work with diverse people


Work legally and ethically


Recognise healthy body systems


Follow safe work practices for direct client care

Elective Units

Elective Units
(Elective - optional units)

Competency Name


Facilitate the empowerment of older people


Meet personal support needs


Support relationships with carers and families


Provide home and community support services


Implement falls prevention strategies


Provide first aid

Career Pathway