SHB20121 – Certificate II in Retail Cosmetics

This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. They follow known routines and procedures and work under direct supervision. This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include beauty and hairdressing salons, retail outlets and department stores. 

Potential Career Outcomes

  • Retail Sales Consultant
  • Salon assistant
  • Make-Up Consultant
  • Cosmetic Sales Assistant 

Who could enrol

This course is suitable for a variety of learners such as:

  • Those who would like to obtain new skills and knowledge, including those who are changing careers 
  • Those who wish to obtain a qualification in order to gain employment as a retail/cosmetic sales assistant

This qualification includes 15 units of competency which comprises of 9 core and 6 elective units. Elective units have been carefully selected based on the industry consultation to ensure the learner achieves the desired vocational outcomes of the course.

Units of Competency:

Core Units:

  • SHBXWHS003 Apply safe hygiene, health and work practices 
  • SHBBCCS005 Advise on beauty products and services 
  • SHBBMUP009 Design and apply make-up 
  • SHBXCCS007 Conduct salon financial transactions 
  • SHBBCCS004 Demonstrate retail skin care products 
  • SHBXIND003 Comply with organisational requirements within a personal services environment 
  • SHBXIND005 Communicate as part of a salon team 
  • SIRXIND003 Organise personal work requirements 
  • SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms 

Elective Units:

  • SHBBINF002 Maintain infection control standards 
  • BSBSUS211 Participate in sustainable work practices 
  • SIRRMER001 Produce visual merchandise displays 
  • SIRRINV001 Receive and handle retail stock 
  • SHBBMUP008 Apply eyelash extensions 
  • SHBBMUP010 Design and apply make-up for photography 

The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. REACH for Training may consider offering other preferred elective units based on the applicable training package requirements.


Up to 24 weeks (excluding holidays).

Study commitment required:

We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, work placement hours, assignment activities and assessments.

Training delivery method:

Training is delivered in a blended mode including mixed mode, scheduled face-to-face learning in class and online learning activities.

Assessments methods:

Written assessment, Role Plays, Project, Practical exercises, Workplace Observations.


Minimum 18 Years.


  • Year 10 or equivalent; or
  • Minimum 1-year work experience communicating in English.


Completion of LLN Assessment at Level 2 of Australian Core Skills Framework (ACSF).

Academic requirements:

  • Year 10 or equivalent; or
  • Physical requirements:

    This qualification requires working in a beauty services environment which involves: 

    • working in a high-pressure environment for long hours standing and moving  
    • frequently using cleaning and disinfection products and equipment 
    • frequently engaging with chemicals, adhesives, electrical equipment, cosmetic tanning and exfoliation products 

    Technology requirements:

    This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System (LMS). To ensure access to the learning resources, you would require: 

    • a Personal Computer/Laptop/Tablet or any Mobile device with salon system software
    • appropriate software e.g., Microsoft Office to engage with the learning and assessment
    • High speed internet connectivity
    • Audio/video/visual tools to engage with the interactive video materials
    • Basic computer skills to engage with the LMS and in live online learning sessions

    USI Number:

    Valid USI number is required. Ask us if you require any assistance in creating it on your behalf. 

    Other requirements:

    Valid and current email address.

Work placement

This course requires you to complete a mandatory work placement of 100 hours within a beauty retail environment. This is to ensure that a learner has adequate opportunities of learning, practicing and demonstrating their skills in the workplace according to the beauty industry standards and based on the units of competency. 


At REACH, our learners are responsible for finding a suitable workplace facility to undertake the mandatory work placement. However, our Student Support team is available to assist with strategies for identifying a suitable venue.

Approval of the facility:

Once identified, our Work placement coordinators verify the suitability of the venue to ensure our learners will get opportunities of learning and practicing the required tasks.

Documents required:

REACH provides:

  • Work Placement Agreement between REACH and the employer;
  • Insurance Certificate for undertaking work placement;
  • Work Placement Log book and other related materials.

Learner to organise:

Any other evidence requested by the employer e.g., proof of vaccination etc.

Undertaking work placement:

Prior to the commencement of the work placement, learners are informed about:

  • the workplace, their policy and procedures and the do’s and don’ts;
  • the requirements of the placement and the activities to be undertaken;
  • the evidence to be recorded in the Work Placement Logbook.

Payment Options

REACH acknowledges that our learners may require flexibility in how they pay their fees.
To support our learners, we offer a structured Payment Plan which could be discussed.

Payment Plan:

You have the flexibility to make payments as per an agreed amount and duration. Please note that REACH does not accept any payment of fees over $1500 at a time.

Government funded:

If you enrol under a government subsidised option, your fees will be in accordance with the funding requirements as defined by the relevant funding body.
Please speak to the enrolment officer for further details.

ACT – Skilled Capital
NSW – Smart and Skilled program
WA – Jobs and Skills

*If you are not eligible for government funding, please contact our support team for other options

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Flexible Training Options

  • Classroom based
  • Online
  • Blended
  • Workplace based

Our National Presence

  • Greater Sydney region
  • Hunter & Maitland region
  • Central Coast Region
  • Riverina region
  • ACT – Belconnen, Queanbeyan

*Not all courses are offered from all locations. Please check at the time of application.

Learn from the Experts

All trainers are experienced industry practitioners.

Government Subsidised Training

  • NSW
  • ACT
  • WA
  • Centrelink

*Not all courses are offered under all of the above mentioned government subsidised options. Please check at the time of application. Eligibility criteria apply.

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