SIR30216 – Certificate III In Retail
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgment is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Potential Career Outcomes
- Team Leader
- Sales Assistant
- Frontline Sales Assistant
- Customer Service Representative
- Retail Supervisor
- Those who would like to obtain new skills and knowledge, including those who are changing careers
- Those who wish to obtain a qualification in order to gain employment in the retail industry
- Those employed within the retail industry and wish to obtain a qualification and/or have their skills recognised.
Who could enrol
This course is suitable for a variety of learners such as
This qualification includes 13 units of competency which comprises of 8 Core and 5 Elective units. Elective units have been carefully selected based on the industry consultation to ensure the learner achieves the desired vocational outcomes of the course.
Units of Competency
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
- SIRXPDK001 Advise on products and services
- SIRXIND002 Organise and maintain the store environment
- SIRRINV001 Receive and handle retail stock
- SIRRMER001 Produce visual merchandise displays
- SIRRRTF001 Balance and secure point-of-sale terminal
The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. REACH for Training may consider offering other preferred elective units based on the applicable training package requirements.
Duration: Up to 18 weeks (excluding holidays)
Study commitment required
We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, work placement, assignment activities and assessments.
Training delivery method:
Training is delivered in a blended mode including scheduled face-to-face learning in class and online learning activities.
Minimum 80 hours of work placement in a retail environment.
Written assessment, Role Plays, Project, Practical exercises, Workplace Observations.
Age: Minimum 18 Years
- Year 10 or equivalent; or
- Minimum 1-year work experience communicating in English
LLN: Completion of LLN Assessment at Level 3 of Australian Core Skills Framework (ACSF)
- Year 12 or equivalent; or
- Completed a Certificate II or higher;
This course equips you with knowledge and skills required to provide services to people within a retail setting. It includes mandatory work placement in in a retail setting where the daily activities include performing tasks standing and moving for long hours, working in a high-pressure environment and frequently engaging in manual handling tasks and working.
This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System. To ensure access to the learning resources, you would require:
- a Personal Computer/Laptop/Tablet or any Mobile device
- appropriate software e.g. Microsoft Office to engage with the learning and assessment
- High speed internet connectivity
- Audio-visual tools to engage with the interactive video materials
- Basic computer skills to engage with the LMS and in live online learning sessions
Valid USI number is required. Ask us if you require any assistance in creating it on your behalf
Valid and current email address
This course requires you to complete a mandatory work placement of 80 hours within a retail environment. This is to ensure that a learner has adequate opportunities of learning, practicing and demonstrating their skills in the workplace according to industry standards and based on the units of competency.
At REACH, our learners are responsible for finding a suitable workplace facility to undertake the mandatory work placement. Our student support team is available to assist with strategies of identifying a suitable venue.
Approval of the facility
Once identified, our Work placement coordinators verify the suitability of the venue to ensure our learners will get opportunities of learning and practicing the required tasks.
- Workplace Agreement between REACH and the employer
- Insurance Certificate for undertaking work placement
- Work Placement Log Book and other related materials
Learner to organise:
- Any other evidence requested by the employer e.g. proof of vaccination etc.
Undertaking work placement
Prior to the commencement of the work placement, learners are informed about:
- the workplace, their policy and procedures and the dos and don’ts
- the requirements of the placement and the activities to be undertaken
- the evidence to be recorded in the Work Placement Log Book.
REACH acknowledges that our learners may require flexibility in how they pay their fees.
To support our learners, we offer a structured Payment Plan which could be discussed.
You have the flexibility to make payments as per an agreed amount and duration. Please note that REACH does not accept any payment of fees over $1500 at a time.
If you enrol under a government subsidised option, your fees will be in accordance with the funding requirements as defined by the relevant funding body.
Please speak to the enrolment officer for further details.
*If you are not eligible for government funding, please contact our support team for other options
Flexible Training Options
- Classroom based
- Workplace based
Our National Presence
- Greater Sydney region
- Hunter & Maitland region
- Riverina region
- ACT – Belconnen, Queanbeyan
- WA – Mandurah, Perth
*Not all courses are offered from all locations. Please check at the time of application.
Learn from the Experts
All trainers are experienced industry practitioners.
Government Subsidised Training
*Not all courses are offered under all of the above mentioned government subsidised options. Please check at the time of application. Eligibility criteria apply.