SIT20322 – Certificate II in Hospitality
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Potential Career Outcomes
- Bar Attendant
- Bottle Shop Attendant
- Café Attendant
- Catering Assistant
- Food and Beverage Attendant
- Room Attendant
Who could enrol:
This course is suitable for a variety of learners such as:
- Those who would like to obtain new skills and knowledge, including those who are changing careers
- Those who wish to obtain a qualification in order to gain employment in the hospitality industry
This qualification includes 12 units of competency which comprises of 6 Core and 6 Elective units. Elective units have been carefully selected based on the industry consultation to ensure the learner achieves the desired vocational outcomes of the course.
Units of Competency:
- BSBTWK201 Work effectively with others
- SITHIND006 Source and use information on the hospitality industry
- SITHIND007 Use hospitality skills effectively
- SITXCCS011 Interact with customers
- SITXCOM007 Show social and cultural sensitivity
- SITXWHS005 Participate in safe work practices
- SITXFSA005 Use hygienic practices for food safety
- SITXFSA006 Participate in safe food handling practices
- SITHCCC025 Prepare and present sandwiches
- SITHKOP009 Clean kitchen premises and equipment
- SITHFAB027 Serve food and beverage
- SITXINV006 Receive, store and maintain stock
The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. REACH for Training may consider offering other preferred elective units based on the applicable training package requirements.
Up to 15 weeks (excluding holidays)
Study commitment required:
We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, work placement, assignment activities and assessments.
Training delivery method:
Training is delivered in a blended mode including scheduled face-to-face learning in class and online learning activities.
Minimum 40 hours of work placement in a hospitality setting such as a restaurant, hotel or café
Written assessment, Role Plays, Project, Practical exercises, Workplace Observations.
Minimum 18 Years
- Year 10 or equivalent; or
- Minimum 1-year work experience communicating in English
Completion of LLN Assessment at Level 2 of Australian Core Skills Framework (ACSF)
- Year 10 or equivalent; or
This course equips you with knowledge and skills required to provide services to people within a restaurant, hotel or café setting. It includes mandatory work placement in one of the mentioned hospitality settings where the daily activities include performing tasks standing and moving for long hours, working in a high-pressure environment, frequently engaging in manual handling tasks and working with equipment and tools for regular tasks.
This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System (LMS). To ensure access to the learning resources, you would require:
- a Personal Computer/Laptop/Tablet or any Mobile device
- appropriate software e.g. Microsoft Office to engage with the learning and assessment
- High speed internet connectivity
- Audio-visual tools to engage with the interactive video materials
- Basic computer skills to engage with the LMS and in live online learning sessions
Valid USI number is required. Ask us if you require any assistance in creating it on your behalf
Valid and current email address
This course requires you to complete a mandatory work placement of 40 hours within a regulated hospitality setting such as a restaurant, hotel or café. This is to ensure that a learner has adequate opportunities of learning, practicing and demonstrating their skills in the workplace according to industry standards and based on the units of competency.
At REACH, our learners are responsible for finding a suitable workplace facility to undertake the mandatory work placement. Our student support team is available to assist with strategies of identifying a suitable venue.
Approval of the facility:
Once identified, our Work placement coordinators verify the suitability of the venue to ensure our learners will get opportunities of learning and practicing the required tasks.
- Workplace Agreement between REACH and the employer
- Insurance Certificate for undertaking work placement
- Work Placement Log Book and other related materials
Learner to organise:
- Any other evidence requested by the employer e.g. proof of vaccination etc.
Undertaking work placement:
Prior to the commencement of the work placement, learners are informed about:
- the workplace, their policy and procedures and the dos and don’ts
- the requirements of the placement and the activities to be undertaken
- the evidence to be recorded in the Work Placement Log Book.
REACH acknowledges that our learners may require flexibility in how they pay their fees. To support our learners, we offer a structured Payment Plan which could be discussed
You have the flexibility to make payments as per an agreed amount and duration. Please note that REACH does not accept any payment of fees over $1500 at a time.
If you enrol under a government subsidised option, your fees will be in accordance with the funding requirements as defined by the relevant funding body. Please speak to the enrolment officer for further details.
*If you are not eligible for government funding, please contact our support team for other options
Flexible Training Options
- Classroom based
- Workplace based
Our National Presence
- Greater Sydney region
- Hunter & Maitland region
- Riverina region
- ACT – Belconnen, Queanbeyan
- WA – Mandurah, Perth
*Not all courses are offered from all locations. Please check at the time of application.
Learn from the Experts
All trainers are experienced industry practitioners.
Government Subsidised Training
*Not all courses are offered under all of the above mentioned government subsidised options. Please check at the time of application. Eligibility criteria apply.