SITHGAM022 – Provide Responsible Gambling Services

The RCG (Responsible Conduct of Gambling) competency is a unit of competence that all employees must hold to work in premises where gambling service is provided. Participants are provided with codes of practice that will allow them to provide responsible gambling services and allow them to provide information and assistance to customers in order to ensure the practice of responsible gambling.

Potential Career Pathway:

Statement of Attainment in SITHGAM022 Provide responsible gambling services from SIT20322 Certificate II in Hospitality.

Essential Outcomes:

  • Implement responsible gambling practices.
  • Provide information and assistance to customers about problem gambling
  • Identify potential problem gamblers
  • Apply appropriate solutions within scope of responsibility, or seek assistance from relevant supervisor.

Interim Certificate and Competency Card:

Liquor and Gaming NSW.

Who could enrol:

    This course is suitable for a variety of learners such as:

  • Those who would like to obtain new skills and knowledge, including those who are changing careers
  • Those who wish to obtain a Statement of Attainment in order to gain employment in the hospitality or gambling industry
  • Those employed within the hospitality industry and wish to obtain a Statement of Attainment and/or have their skills recognised.

The RCG training applies to:

  • Licensees of a full hotel licence
  • Secretaries of a registered club
  • Staff with gaming machine duties
  • Staff who pay out winnings
  • Staff who patrol or serve in the gaming machine area.

This Statement of Attainment includes one (1) unit of competency; SITHGAM022 Provide responsible gambling services.

This short course equips you with knowledge and skills required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.


Up to 6 hours face-to face training from 9:00 am till 3:30 pm.

Learner Commitment:

In order to undertake this Statement of Attainment, the learner commitment is expected to be at a minimum of 6 to 8 hours. This includes class participation and assessment activities.

Training delivery method:

Training is delivered in a scheduled face-to-face learning in class.

Work placement:

No work placement is required.

Assessments method:

Written assessment, case study scenarios, role plays, and practical exercises.


Minimum 18 Years old.


Completion of LLN Assessment for short course.

Academic requirements:

There is no academic entry requirement for this Statement of Attainment.

Physical requirements:

This course equips you with knowledge and skills required to provide services to people within a hotel, motel, clubs, pubs, or casinos. It includes performing tasks standing and moving for long hours, working in a high-pressure environment, implementing responsible gambling practices, providing information and assistance to customers about gambling harm and harm minimisation.

Technology requirements:

This course is offered in a face-to-face classroom. No technology requirement is applicable.

USI Number:

Valid USI number is required. Ask us if you require any assistance in creating it on your behalf.

Other requirements:

Valid and current email address.

Work placement

Work placement is not applicable for the completion of SITHGAM022 Provide responsible gambling services.

Payment Options

REACH acknowledges that our learners may require flexibility in how they pay their fees. To support our learners, we offer a structured Payment Plan which could be discussed.

Payment Plan:

You have the flexibility to make payments as per an agreed amount and duration. Please note that REACH does not accept any payment of fees over $1500 at a time.

Government funded:

If you enrol under a government subsidised option, your fees will be in accordance with the funding requirements as defined by the relevant funding body. Please speak to the enrolment officer for further details.

ACT – Skilled Capital
NSW – Smart and Skilled program
WA – Jobs and Skills

*If you are not eligible for government funding, please contact our support team for other options

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Flexible Training Options

  • Classroom based
  • Online
  • Blended
  • Workplace based

Our National Presence

  • Greater Sydney region
  • Hunter & Maitland region
  • Central Coast Region
  • Riverina region
  • ACT – Belconnen, Queanbeyan

*Not all courses are offered from all locations. Please check at the time of application.

Learn from the Experts

All trainers are experienced industry practitioners.

Government Subsidised Training

  • NSW
  • ACT
  • WA
  • Centrelink

*Not all courses are offered under all of the above mentioned government subsidised options. Please check at the time of application. Eligibility criteria apply.

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